Delivery & lead times

All our orders are carefully prepared and shipped with tracking.

Your order's journey

1. OrderImmediate confirmation by email

2. PreparationWithin 24 to 48 business hours

3. ShippingTracking number sent

4. DeliveryTo the specified address

Shipping costs and delivery times

It all depends on your delivery address.Costs and times vary according to the destination country and region. They are automatically calculated and clearly displayed at the payment stage, before any final validation of your order.

In practice: enter your address in the order funnel, and the exact shipping cost and estimated delivery time will immediately appear. You always know what you're paying before confirming – no costs appear after the fact.

The announced delivery times run from the shipment of the order and are indicative. They may be extended during peak periods (sales, end-of-year holidays) or in the event of unforeseen circumstances beyond our control on the carrier's side.

In all cases, and in accordance with article L.216-1 of the French Consumer Code, we commit to delivering within a maximum of 30 days from the validation of your order.

Order tracking

Upon shipment, you will receive an email containing your tracking number. This allows you to locate your package at any time on the carrier's website.

It may take 24 to 72 hours for the tracking to display initial information: this is normal, the package must first be scanned by the transportation network.

Customs fees

For deliveries outside the European Union, customs duties or import taxes may be applied by the destination country. These fees are the responsibility of the recipient and are not included in the displayed price.

Damaged or undelivered package

Package damaged upon delivery: make written and precise reservations with the carrier at the time of delivery, then contact us within 48 hours with photos.

Package marked as delivered but not received: check with your neighbors and your post office, then contact us. We will open an investigation with the carrier.

Exceeding the 30-day deadline: you can cancel your order by email after requesting us to deliver within a reasonable additional period. The refund will then be issued within 14 days.