Frequently Asked Questions
Order
How do I know if my order has been successfully placed?You will receive a confirmation email within minutes of your payment. If you don't see it, please check your spam folder before contacting us.
Can I modify or cancel my order?Contact us as soon as possible at contact@forjsport.fr. As long as the order has not been shipped, we can usually modify or cancel it. Once the package has been dispatched, you can exercise your 14-day right of withdrawal.
I entered the wrong delivery address, what should I do?Report it immediately. An address can be corrected before shipment, but not after it has been handed over to the carrier.
Delivery
What are the delivery times?Detailed delivery times by destination are available on our Delivery & times page.
My tracking hasn't updated for several days.This is common at the beginning of the delivery process: the package needs to be scanned for the tracking to update. If nothing changes after 7 days, please contact us, and we will open an inquiry.
Do you deliver internationally?Yes. The areas served and their rates are specified on the Delivery & Times page.
Products
Are the products suitable for beginners?Yes. Our range is designed for home workouts, from beginners to experienced athletes. Resistance bands and the push-up board are particularly suitable for getting started.
Does the pull-up bar damage the door frame?No, it installs without drilling and distributes the load thanks to protective foam pads. However, please ensure your door frame is solid and that the chosen size matches your door's width.
What thickness of mat should I choose?3 mm for portability and dynamic yoga, 4 mm for versatile use, 6 mm for maximum comfort on the floor and better joint protection.
Payment
Is payment secure?Yes, entirely. Transactions are encrypted and processed by a PCI-DSS certified platform. We do not store any banking data. Details on the Secure Payment page.
My payment was refused, why?Most often: card limit reached, 3-D Secure code not validated, or incorrectly entered details. No amount is debited in case of refusal.
Returns
How long do I have to return a product?14 calendar days from receipt, without having to provide a reason. Full procedure on the Returns & Refunds page.
Who pays for return shipping?You, if you change your mind. We, if the product is defective or if we made a mistake.
How long does it take to get a refund?Within a maximum of 14 days after receiving the returned item or proof of its shipment, to the original payment method.
Didn't find your answer?Write to us at contact@forjsport.fr — we will reply within 24 to 48 business hours.